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Customer Care

For information about your order, our products, or any other questions check out our FAQs or reach out to us below.

Customer Care Hours

Monday - Friday: 8am EST - 8pm EST

Send an email to our support team

Call: (800) 701-1706

Guarantee and Return Policy

Above all else, your satisfaction is important to us and is 100% Guaranteed. If you are dissatisfied for any reason please contact us so we can help! If you wish to return your therma-comfort™ you may do so within 30 Day Money Back Guarantee (Less P&H). Please contact us Monday through Friday 8am to 8pm EST to obtain a Return Authorization # and return instructions. Postage costs you incur to return an item are non-refundable. Unauthorized or hand delivered returns will not be accepted.